Our Policies & Procedures

Please review all sections of our policies & procedures. If you agree, please indicate your informed consent by ticking the boxes on our registration form.  Please be aware that in consenting you will be giving us permission to hold electronic and printed notes & records on you and that you will also be agreeing to our terms and conditions of accepting treatment.

Section 1 – Information Disclosure

 You may be aware that that the Data Protection Act of 2018 which mandates how we manage your personal information. Please review all parts of this document.

 Privacy Policy:

Harrison Psychology Group is committed to protecting and respecting your privacy. We will only use information provided to us for specified and lawful purposes as provided under the The Data Protection Act and will handle this information both respectfully and responsibly.

Harrison Psychology Group provides psychological therapy, training and consultancy services directly to individuals and employees via their employing organisation.  This is provided via a mixture of in-house therapists, self-employed consultants, and third-party partnership organisations. This may include therapists, psychiatrists, psychologists and assistant psychologists.

This statement tells you what to expect when we collect personal information via our site. For the Data Protection Act 2018 (the Act), he data controller is Harrison Psychology Group, Warnford Court, 29 Throgmorton Street, London EC2N 2AT.

Information we collect from you via the website:

Harrison Psychology Group fully complies with the Data Protection Act 2018.  We may collect and process the following data about you:

Please note that information submitted to Harrison Psychology Group over these websites is normally unprotected until it reaches us and therefore users should not send extra sensitive confidential details via our website registration form.

Please note that the links to other websites on our site will have their privacy policies and that we do not accept any responsibility or liability for these policies.

Cookies:

We use Google Analytics cookies on our site to understand how the site is being used to improve the user experience.

The cookies collect information about our site including the number of visitors to the site, where the visitors have come to the site from and the pages they visited. All user data is anonymous. Click below for more information about Google’s privacy policy or to opt out of being tracked by Google Analytics across all websites. 

o   Google Privacy

o   Google Analytics Opt-out

By using and browsing our website, you consent to cookies being used. If you do not consent, you must disable cookies or refrain from using the site. Most web browsers allow some control of cookies through browser settings. To find out more about cookies, how to manage them and how to disable them visit www.allaboutcookies.org.

Referral information:

The referring company or third party may be the data controller and hence may gain their appropriate consent for services to be provided either directly by Harrison Psychology Group, by a sub-contractor to Harrison Psychology Group, or via a combination of both.

Written referral information we receive typically includes, but is not limited to, name, address, phone number, date of birth, occupational/employment, medical information as well as well as clinical information and case formulation. This information enables Harrison Psychology Group to ensure that the service provided is both safe and appropriate for the situation, source a suitable practitioner and enable delivery of the service.

Where instruction from a referring party has been received by Harrison Psychology Group to provide services, we will seek your explicit consent to share your information. If we are asked to provide a written assessment, update and discharge reports to the referring party, then explicit consent will be sought from you.

Storage of Personal Data:

Harrison Psychology Group has used all reasonable care in compiling the content of this website but cannot accept liability for any errors or omissions. We will update material errors in the information if we are made aware of such errors, promptly.

As part of service provision, Harrison Psychology Group may then collect data from additional sources including, but not limited to, professional practitioners providing the service, an employer, and treating practitioners.

Data created by Harrison Psychology Group may include, but not be limited to, assessment findings, communication and observation notes, written reports and electronic communications.

Data will only be held and processed where it is necessary to support the legitimate interest of our business except where such action will be overridden by your interests or fundamental rights and freedoms which require protection of personal data.

How your data is stored:

Harrison Psychology Group works primarily on a paperless basis.  All data stored by Harrison Psychology Group is done so within an encrypted G-Suite cloud area and is password protected. Please note that G-Suite meets Data Protection 2018 requirements for data protection.

Data is also stored within Quickbooks Intuit with a 2 Factor Identification login. Quickbook’s Intuit relies on advanced, industry-recognised security safeguards to keep all financial data private and protected. QuickBooks Online is a VeriSign SecuredTM product. VeriSign® is the leading secure sockets layer (SSL) Certificate Authority. With password-protected login, firewall protected servers and the same encryption technology (128 bit SSL).

Access to stored information is bound by signed data protection statements by operational and clinical members of Harrison Psychology Group. All clinical members use 2 Factor Identification to login.

Clinical information transmitted by Harrison Psychology Group to treatment providers, organisations and individual parties is sent via encrypted PDF attachments which are password protected. Please note that Harrison Psychology Group does not use encryption for general day-to-day email correspondence.

If you are paying with private insurance, please note that invoices and requests for further coverage of treatment are emailed to your insurance provider. These emails are not always encrypted or password protected. Please note that the information included in these invoices contain your dates of treatment, home address, phone contact, date of birth and insurance information.  When making a request for further coverage for sessions we may also include brief clinical information in order to justify the need for more treatment.  

If you elect to communicate with us by email please be aware that we do not use encryption for general day-to-day correspondence. We cannot ensure full security for email correspondence as the data included in emails could be infected, intercepted, or corrupted. Therefore, you should check the email for threats with proper software and be mindful of what you choose to communicate about yourself. If you have any concerns about information you may want to share with us please make contact by phone or in person.

Processing of Data:

Data will only be held and processed where it is necessary to support the legitimate interest and vital interest of our business, except where such action will be overridden by your interests or fundamental rights and freedoms which require protection of personal data.

Sharing information:

You have the right to access all information held about you. Where Harrison Psychology Group is holding data related to the provision of professional services, this data may be requested by the referring party (data controller). We may require valid forms of identification to process your request. Please note it can take up to one month for this data to be provided.

Data security breaches:

Harrison Psychology Group takes management of your data extremely seriously and takes all reasonable steps to appropriately secure your data. If a data security breach occurs, you will be notified at the earliest opportunity (either directly or via a referring party where applicable), and information will be provided regarding the nature of the breach and action being taken. Notification to parties such as the ICO and law enforcement agencies will be given as appropriate.

Retention and destruction:

Clinical information will be retained for a minimum period of eight years as a regulatory requirement. In the case of a child record, the records will be retained until the 25th birthday (or 26th birthday if the patient was 17 at the conclusion of the treatment).

Review:

This policy may be updated as required to ensure its compliance with data protection legislation and to exercise best practice.

Section 2 – Policies, Procedures & Consent for Treatment

 General Consent for Treatment:

You must provide your consent to receive psychological therapy and treatment. In the initial meeting, we will assess and formulate a verbal treatment plan and discuss this with you. If you agree, you may ‘OPT IN” indicating that you understand and agree that you will participate in the planning of your therapy and treatment. Please know that you are welcome to change your mind at any time, withdraw your consent and terminate therapy.

 By opting in you also acknowledge that you have both read and understood all the terms and information contained herein. Ample opportunity has been offered for you to ask questions and seek clarification of anything that remains unclear.

 Confidentiality:

All information disclosed within sessions and the written records pertaining to those sessions are confidential and may not be revealed to anyone without your permission. In certain circumstances, we may ask for your permission to communicate with other treatment providers, family members or friends but will not do so unless you have given your informed consent. As such, you do have the right to deny consent.

There are certain exceptions to your rights to confidentiality including instances where disclosure is required by court order, if there are concerns about the safety of a child or vulnerable adult or where there is concern for a significant risk of harm to self or others. In such instances we are required to do whatever we can within the limits of the law, to prevent you from injuring yourself or others and to ensure that you receive the proper psychiatric or medical care. For this purpose, we may also contact the police, hospital or an emergency contact whose name you have provided. This is, however, very rare and in any circumstances like this, we will make every reasonable effort to discuss the situation with you first.

As clinicians we are required by our registration boards to participate in regular supervision to maintain the highest standard of care and ethical conduct. Your clinical information may therefore be shared with clinical supervisors in individual supervision and peer supervisors within group supervision. HPG clinicians meet to discuss clinical cases on a regular basis.

 Communication & Emergency Situations:

 Harrison Psychology Group welcomes communication by email, text and phone but does maintain certain stipulations with regards to the particular mode of communication.  Please be aware that communication by email, text or voicemail must not be urgent in nature, as there is no way for you to know that we have received your message. You may call us in the event of an emergency and, provided that you make contact with a person, we will assess the situation and take the appropriate action to help.

Please be aware that Harrison Psychology Group is not an emergency service and it can take up to 24-48 hours for any messages to be received. As such, we advise you to contact your GP, emergency services (999) or visit your nearest A&E in the event of a true emergency.

 Fees & Payment:

Fees differ depending on the time and length of your appointment as well as the type of therapy you require. The cost of your session(s) will be determined at the time of scheduling. Our general fees are listed below:

 Individual Daytime Appointment: £110-150

Individual Evening Appointment: £120-150

Individual Early Morning Appointment: £120-150

Couples Therapy Appointment: £130-180

 If you are paying out of pocket you will receive an invoice around the time of your session. You are required to make payment within 48 hours of receiving your invoice. Unless payment arrangements are made, invoices which remain unpaid for a period of 30 days or more past the allocated due date will incur a late charge of £35.00. This £35 fee will thereafter be applied for every 30 days of non-payment and will only cease when payment arrangements are agreed upon or when your balance is paid in full.

If you are paying with private insurance we will directly invoice your insurance carrier. If your insurance carrier declines payment for any reason (e.g., insurance excess, expiration of authorised sessions, missed appointments, member contribution, etc.) you will be responsible for payment and will be invoiced directly.

 Appointments & Cancellation Policy:

Sessions are typically 50 minutes long and we maintain a standard 48 hour cancellation & rescheduling policy. Payment will be required for appointments that are cancelled or rescheduled with less than 48 hours notice.  If you are a private insurance holder, you are directly responsible for payment for any late cancellations or non-attendance, as your insurance carrier does not pay for missed appointments. To reiterate, we cannot invoice your insurance carrier for missed or cancelled appointments.